Patient Resources

Here, you will find helpful information about the resources and services our hospital provides. You can locate a physician, view accepted insurance plans and even check your symptoms. We hope that you find the information useful and are available via phone to discuss any further questions you may have.

Medication administration

If your doctor prescribed you a specific set of medications, we take steps to ensure that you are receiving the correct drug by using barcoding technology. When it is time to administer your medication, the nurse will ask you to confirm your identity and scan a wristband, which contains data about your prescriptions. This is one of the ways that our hospital uses technology to make our systems more efficient and safer for you.

Smoking policy

Our main hospital and our Mission Oaks campus maintain a tobacco- and smoke-free campus. The use of tobacco and smoking products is prohibited while in these facilities, including while in hospital-owned or leased vehicles. There are no designated smoking areas on the campus.

In light of our mission to improve the health of our communities, this policy furthers our commitment to provide a safe, clean and healthy environment for our patients, employees and visitors. It is intended to eliminate use of tobacco and smoke-related products on the defined properties thereby:

• Reducing risks to those who use tobacco.
• Reducing risks of second hand smoke for others.
• Reducing the risk of asthma and other lung-related diseases.

Your comfort is very important to us. We invite you to take advantage of the range of services we offer to help make your stay more pleasant. We put your needs first and are proud to offer a variety of amenities to help make your stay as comfortable as possible. If you are staying with us overnight or for a long-term treatment, it is our hope that we can make you feel at home through our services.

Complimentary items for you

Our facility offers complimentary items to help make your stay with us more comfortable. Some of these items include:

• Books
• Coloring books, crayons and stickers
• Dental floss, toothbrush and toothpaste
• Lip balm
• Magazines
• Pens, pencils and notepads
• Puzzle books and playing cards
• Quiet kit — ear plugs, headphones and sleep mask
• Reading glasses, comb and nail file
• Televisions
• Wi-Fi

Items can be delivered between 8:00am and 6:00pm.

Convenient dining

In-room dining is available upon request between the hours of 6:30am to 6:30pm. You can find a menu of nutritious offerings on your nightstand. We accommodate your specific diet requirements based on your condition, as well as any guidelines set by your doctor. Visitors can feel free to visit The Oak Tree Café or the Acorn Coffee Bar, both located in the basement of the hospital. The café serves breakfast, lunch and dinner, and there is access to an ATM and vending machines at all hours.

Spiritual care volunteers

For a visit by a spiritual care volunteer or religious literature, please call the Chaplain’s Office at (408) 559‑2232 (extension *32232).

Online resources

Resources that are available to you online include:

• BEE Award
• DAISY Award
• DAISY PETAL Award
• Plus Care Network
• Preparing for surgery
• Recognizing our staff

Additional resources we offer you include:

• Concern or complaint management
• Palliative care
• Spiritual support
• Volunteer-led activities, such as pet therapy

To contact us, call Volunteer Patient Services at (408) 559‑2288 (extension *32288).

Infectious disease report

If you feel that you may have been exposed to an infectious disease when providing care to a patient at Good Samaritan Hospital, please contact us to report your exposure:

• You can reach by email here
• You can reach by phone by calling (408) 221-3983

It is our goal to ensure a smooth transition when you are being discharged from the hospital. We begin planning for your discharge upon admission and will be discussing the process throughout your hospital stay. Discharge time is 10:30am every day and is directed by your physician's written order.

The following are key points to understand about preparing for discharge and how you can help us accomplish your discharge in a timely manner:

• Your physician will determine when you can be discharged and write an order.
• The physicians and team caring for you will work with you and your support system to determine the care and resources you will need after leaving our hospital.
• A nurse case manager is available to assist with arranging services and addressing other concerns you may have for your discharge. They will also be in communication with your insurance company to keep them informed of the care you receive while hospitalized and what services you will need after discharge.
• Please plan your discharge transportation in advance. Often individuals providing transportation for patients at discharge will request a time of their convenience. Unfortunately, it is difficult for us to honor this request because other patients are waiting for a bed and care on the unit.
• In the event there is delay in available transportation, you may be cared for in our Discharge Lounge, which is located in another area of the hospital, where you will receive services until your transportation arrives. If you anticipate a delay with transportation, please notify your nurse or case manager as soon as possible.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) collects surveys from patients after they have been released from the hospital. These public results tell us where we need to improve and where we are strong. If HCAHPS asks you to fill out a survey, we encourage you to do so. You can help us become better health care providers by pointing out which areas we are doing well in and in which areas we need to improve. These surveys help us go above and beyond for our patients.

You can raise any concerns you might have about your care with your charge nurse. However, if your issue has not been resolved fairly, you can always contact the Patients Relations Office at (408) 559-2480.